Mission Statement | Our People | History | Awards

 

MISSION STATEMENT

We are an innovative global leader in food service technology. We are an enthusiastic and dedicated team of professionals dedicated to:
• Providing outstanding customer service
• Creating state-of-the-art products of the highest quality
• Offering fair prices
• Working together in a spirit of integrity, honesty and pride

We share a common commitment to excellence!

Our mission is clear: provide outstanding customer service. “I consider providing ‘outstanding’ customer service to be the cornerstone of Horizon’s business model and as such every Horizon employee has been directed to treat every customer accordingly.”
– Bob Williamson, Chairman and CEO

OUR PEOPLE

Investing in the Future

Horizon currently employs over 180 employees. A portion of those employees man our state-of-the-art Call Center whereby Horizon’s customers receive the fast, courteous and efficient assistance that they need when they need it. This service is available 24/7 via 1-800 support utilizing Horizon’s cutting-edge and very reliable Cisco phone system.

Horizon also employs a large number of professionals in its Global Business Services Division. These well trained and certified employees provide services for training, setup, installation, implementation and consultation with customers on site. Engineers, trainers, data migration experts, implementation specialists and senior business process engineering experts travel throughout the country on a daily basis to help Horizon’s customers achieve their goals.

Horizon also has a fulltime Training Center that is a modern facility located within Horizon’s Atlanta headquarters. Here, they conduct classes for those customers who desire project manager and other training, as well as train and certify Horizon employees. Additionally, the professional training staff develops a multitude of innovative training resources, testing and certification mechanisms, and courseware completion tracking methodology for Horizon’s customers, as well as its employees.

When it comes to innovating, developing and testing technology, Horizon’s Research and Development Division is unparalleled for the industry. We take pride in owning 100% of our source code, created by our in-house team of over forty R&D employees who innovate, design, write code and test in its Q&A lab the world’s best food service management technology. Having invested a combined total of almost fifty million dollars in research and development, you can be assured that Horizon is committed to bringing you the very best to meet your food service technology needs.

We are Here to Meet Your Needs

Horizon’s entire infrastructure is well-developed and organized for growth—from our experienced management team to our commitment to training our newest team members. Our employees are professional, well-trained, certified and experts in their respective fields. Each employee is thoroughly screened prior to hiring in yet another effort to ensure that only the brightest and best are hired. Horizon employees have very high morale and, consequently, Horizon has one of the lowest turnover rates in the industry. All of this serves one purpose, and that is to ensure that Horizon has the great people available to achieve our mission statement as listed above. Make no mistake about it—we are here to meet your needs!

HISTORY

Horizon Software International, LLC is a global leader in software, services and technologies for food service operations. It offers comprehensive food service solutions ranging from Point of Service to Back of the House management systems including inventory management, procurement, menu planning, nutrition analysis, warehouse distribution and more. Horizon’s product offering provides clients with fully-customizable and scalable software solutions capable of meeting the needs and budget of any food service operation.

Horizon has corporate strength, valuable experience and staying power. With over thirty years experience in developing technology (and specializing in food service technology since 1992), Horizon is well established and in good financial standing. Horizon’s corporate headquarters was recently re-located to a state-of-the-art, 44,000 square foot facility located on the northern side of Atlanta, from where we serve customers as well as from our offices in Texas, Florida, Colorado and California.

Horizon believes in making use of the best, most reliable and cost-effective technology available to suit the business needs of the markets we serve. Horizon’s reliable “rich client” Windows-based products currently serve thousands of customers, and our web-based product development makes the technology even more cost-effective and easier to use for a greater number of food service operations. In addition, we are constantly refining our software and hardware products to provide new features to our customers. 

AWARDS

Horizon has been recognized as one of the top technology companies four years running by Deloitte in their prestigious Fast Fifty award program and was recognized by Inc. Magazine in their 500/5000 ratings in 2007 as one of the fastest growing private companies in America. Horizon was also selected as one of the top 40 Innovative Georgia Companies by the Technology Association of Georgia for 2007. Horizon’s innovative products have won awards and been heralded in over 650 national and world media outlets including Good Morning America, Fox News, CNN and a host of others.

Together, our people, our experience, and our products will make your purchase of a food service system a rewarding experience, culminating in the results you want to achieve.