Comprehensive Room Service Technology is Powerful, Yet Easy to Use

Horizon offers you a way to streamline your patient feeding operations and improve patient satisfaction.

OnCall Café provides the capability for patients to quickly and easily place orders from their room—by phone or via a nurse with portable tablet device—for the food that they desire, when they desire it. This efficient ordering solution interfaces with HL7 diet filters to also ensure patients receive the proper nutrients for their diet type. OnCall Café is a solution that helps improve satisfaction in all areas of your organization. Patients love it because it’s like room service, staff members appreciate the ease and convenience, and management enjoys the improved bottom line due to less plate waste and increased meal consumption.

INNOVATIVE SOLUTION

OnCall Café contains A-Z functionality for processing orders for room service.

• Utilize real-time HL7 updates of diets, allergies and restrictions.
• Process orders and transmit them to the kitchen for production.
• Manage order delivery and track order status.
• Track costs and profit at the plate level.

Easily customize diets and nutrient types.

• Use preloaded specific diet types and easily add, edit or remove them.
• Customize nutrient types easily.
• Track up to four nutritional component types per item

Diet restrictions, holds and allergies are built into the system via an HL7 “real time” interface.

• View available diet options for each patient that are automatically displayed based on diet type/restrictions.
• Apply diet filters by patient.
• Inactivate “off limit” items automatically based on diet restrictions.
• View allergy alerts immediately.
• Place orders on hold prior to printing if diet restrictions change.

EASY TO USE

OnCall Café makes it easy to process room service orders.

• Process orders in three easy steps: place orders, kitchen prepares the meals from printed tickets and orders are delivered according to schedule.
• Choose from restaurant-style room service and bedside ordering options—patients can conveniently place orders by phone or orders can be placed for patients at their bedside utilizing tablet computers.
• Accommodate a variety of diets with menu plans that can be easily set up for both order processing scenarios.
• Offer a variety of ordering options that allow patients to customize their orders. Patients can specify food preparation preferences such as well done, with tomatoes, etc., and special instructions can be added such as cut crust off bread, etc.
• Modify or delete orders after sending them to the Print Queue if needed.
• Print master ticket at tray line to ensure all items are included.
• Print separate tickets to a variety of food prep stations.
• Choose to print delivery tickets with or without Nutrition Information.

NUMEROUS BENEFITS

Horizon’s OnCall Café provides many benefits to your organization and your patients.

• Allow patients to quickly and efficiently order the food that they prefer and specify the delivery time.
• Provide the peace of mind that comes with knowing the HL7 interface will ensure patients receive the proper diet type and nutrients.
• Improve patient satisfaction.
• Reduce plate waste and realize a rapid return on investment.
• Increase meal consumption and revenue.
• Utilize powerful reports that provide the knowledge necessary to efficiently manage your operation.