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I am writing this letter to you just a year and a few days
after the first year anniversary of our Horizon Software installation. The
system has been such a great improvement to our retail area in the past year.
Hear are some of the improvements and benefits I have observed over that past
twelve months.
Increased Revenue… First of all there has been a great
improvement in accuracy with the cashiers. Soon after the installation I saw
our daily numbers increasing considerably. After six months we started in with
credit cards and again our daily sales increased and made it easier for our customers
to purchase meals in our Café.
Systems Change… Prior to Horizons we dealt with many
different type of vouchers. With Horizons I have changed some of these vouchers
into Declining Balance programs elevating cost of printing vouchers and saving
my customers money and making it easier to track.
Reporting… Any given day I am into many reports tracking
daily average checks for any meal, looking into what items are selling,
checking on the activities of the cashiers and lots more. This makes me a
better manager and my work easier.
Support…Your team of technicians have been very supportive
and I have established rapports with many of them. Lyle
Rauch was great support during the installation and I
continue to seek his advice and help often.
Thank you for the great service and great product.
- Anthony DeMartino, Retail Manager, Morrison HealthCare, Hospital of Saint Raphael
The customer
service that I have experienced since I have been actively dealing with Horizon
has been great. They are always there to assist. When there have been issues
that have needed to be escalated to the next level they have not hesitated.
Since taking over this operation in January of 2007, I have had to replace all
of the hardware at our account. Everyone at Horizon has been very helpful
during this process.
Lyle
Rauch
has been the person that I have dealt with the most. I cannot say enough about
his assistance, he has spent countless hours helping me ensure that we can
service our customers. Thank you.
I have
recently attended the POS Manager Training, which was great. After using the
system for a year it was nice to see its full potential.
- Jeffrey M. Weissinger, Utica College
“The cooperative effort from Horizon has been a decisive factor in the smooth opening of our school year.”
- Janice Fox RD, LD, Executive Director, San Antonio Independent School District
“High five to the OneSource team. Our change over was almost flawless! No class was more than five minutes late the first day and yesterday was right on schedule. Plus I love it!!”
- Barbara Dalesandro, Dunedin Highland Middle School, Food Service Manager IV
“Please allow me to offer my sincere thanks to your company for the outstanding
support and technical service you provided with Mr. Francisco Carbonell’s visit
to our dining service operation. His effort from day one was evident with
what he accomplished within the first four hours of work. He had done more
within the first four hours than what I saw from the previous technician we had
come here back in July the entire week.
I haven’t seen that type of commitment and dedication from anyone since I
retired from the military. Having 22 years in active duty, I’ve seen a
lot of individuals that (have) performed above and beyond what was
required. Francisco reminded me that there are still professionals out
there that have the same drive and commitment to ensure that the customers are
provided with exceptional service. I also have to commend his
supervisor/manager for mentoring Francisco in a very positive way that spells
“SUCCESS” in his department and your company.
His relentless efforts have set my department up for ultimate success to
meet our goals and objectives. Francisco has given me the tools and the
tutoring to be the front runner of having an operation (with) a POS for our
entire Health System dining services. Francisco (has shown) great pride
and integrity to Horizon Software by providing the highest quality of customer
service and care. On behalf of everyone here in Patriots Colony, we thank
you for the level of service Horizon Software gave us during Francisco’s
implementation of our POS.”
- Ernest J.J. Go, Patriots Colony
Retirement Community
“It was a pleasure working with you and your team. I look forward to many years of excellent service with Horizon. Eric, Derrick, Gene, Tim, Michael, and yourself, have made this transition as smooth as possible.
I realize we cannot expect everything to go perfectly, but your team's efforts made the glitches seem pretty mild, all told. I also want to thank you for keeping in contact with me thru the entire setup process.
It was nice knowing there was one person I could call to help me reach the right department or staff member for all my questions.
I must also commend Gene on all his efforts, some of which I felt were beyond normal expectations.
His attitude was always professional and pleasant.
He was patient with the staff and always followed thru on all the requests made of him.
If your company has any sort of employee recognition system in place, please put Gene's name on the list for me.
Thank you, again!”
- Helen J. Bush, Chartwells
“Thank you for working with me from home last night.
I appreciate you great customer service.
I don't know many people that would work at 9:00pm until 10:30pm with me.
It was very important that this issue be fixed and you were able to do it.
You continue to amaze me.
Thanks very much for your patience!”
- Tara Oldendick, Supervisor, Cincinnati Public Schools Food Services
“Ken has worked so patiently with us at Hillsborough County Children's Services in Tampa over the last month to resolve a number of issues with our VBOSS and FastLane programs that I wanted to let you know how much we appreciate his assistance!
His positive approach to problem solving makes him a tremendous asset for Horizon!
We thank you for assigning him to tech support.”
- Sandra Smith, MEd, RD, LD, Consultant for Children's Services
“I wanted to pass on my thanks to you for the excellent service we have received from Horizon since choosing you as our CNP software solution.
Patrick Robinson did an outstanding job of setting up and training me on VBOSS and COFL. He went above and beyond our expectations and afforded me the best opportunity to have a successful startup with Horizon.
He provided me with detailed, step-by-step notes on VBOSS and COFL and took extra time to teach me how and why everything was set up and functions.
We have had several technical support issues, most relating to SiteFL, and your Technical Support Staff has been a pleasure to work with.
They have solved most every issue on the first call, and have confirmed that we selected the best vendor for our CNP software.
I want to specifically thank Wendy Opdahl for being so diligent and thorough in helping to resolve several issues for us.
She is an awesome technical support specialist!
I have been blessed to have her assistance, she not only resolved the issues, but took the time to explain the why and how of the issue to me.
VBOSSs / FastLane is running like a well-oiled machine for us.
Please pass my compliments and thanks to both Patrick and Wendy for making it so.”
- Andrew H. Morton, CNP Technology Specialist, Blount County Schools
“I am the Business Administrator at the Katonah Lewisboro School District in New York. The District Staff and I had the distinct pleasure of working with Clint for four days last week. I must tell you he is one of the best I had seen in a while. We had some really serious issues that have been going on for well over year. (Please understand it had nothing to do with Horizon. If we do not communicate effectively our concerns and issues you cannot address them.)
To make a long story short, he was knowledgeable (both h/w and s/w), helpful, cooperative and willing to go the extra mile. No request was too small or too insignificant. Some were pretty silly! He walked in and was bombarded with questions and frustration at many levels. He handled everything well and very professionally. It was almost like magic! Please pass along to Clint my most sincere thanks and appreciation for his dedication, concern and understanding of his customer's needs. Hopefully next time we have problems he will be available to work with us. He was a breath of fresh air. In this day and age too many companies forget who the customer is (right or wrong) and do not take the time make things right. Clint did! Thank you.”
- Antonio E. Rivera, Assistant Business Administrator, Katonah Lewisboro School District
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