Training is the Key to Success with Any Technology
System
Horizon has just the right training
solution for any size operation.
 Horizon places a strong
emphasis on end-user training and has spent countless hours formulating
training concepts, agendas and materials to meet its client’s training needs. Horizon
offers a variety of flexible training options to meet the needs of any
operation or budget. Clients can choose classroom training, on-site training,
telephone or Internet training, computer-based training, training mode
databases that are installed locally with your software, printable reference
materials, and TrainSmart. All Horizon instructors are well trained, certified
and experienced.
CLASSROOM TRAINING
Horizon’s classroom training program is designed
to quickly provide efficient instruction for small groups of students.
Class size is kept at a
manageable level to maintain an optimum student-to-teacher ratio. Horizon’s
Instructors use well thought out lesson plans and provide handout materials to
help reinforce the instruction and for participants to use as a reference
later. Each student is provided with a computer to perform hands-on,
learn-by-doing exercises. Upon
completion of each course, students take online exams that provide instant
grading. Any areas that are unclear are identified and reinforced. Classroom
training can be held in Horizon’s Atlanta training facility or can be adapted
to your local facilities. Horizon’s classes are certified by the School
Nutrition Association (SNA).
ON-SITE TRAINING
Live on-site training works best for some
situations.
For on-site training, a
Horizon instructor comes to your facility to conduct hands-on training in your
environment with real-life situations. This type of training is especially
effective for training POS cashiers and for various “setup” training
situations.
FOLLOW-UP TRAINING
Follow-up training is easily accomplished
via the telephone and/or the web.
Horizon offers fast and
convenient follow-up training that is customized to fit your schedule and
specific needs. This training option is inexpensive because there is no need
for travel; you simply accept an invitation via the Internet to view the
web-based training. It’s as simple as that.
COMPUTER-BASED TRAINING
Computer-based training is inexpensive
and convenient.
 Horizon’s computer-based
training offers you an easy way to stay up to date on the latest features and
time-saving tips. This inexpensive and convenient training option allows you to
view recorded materials online, on-demand.
You can view monthly webcasts that target specific features and recent
support items or you can view specialized instruction for your Project Manager,
IT staff or Help Desk on advanced topics. The interactive software simulations are
delivered through your web browser so no software installations are required.
TRAINING MODE
The training mode simulates real-world scenarios
without affecting live data.
This training option is
available 24/7 and is great for high-turnover situations and for getting
employees up to speed quickly. The training mode is installed locally on your
workstation with Horizon’s software. You can use a copy of the actual database
for training or use pre-loaded training databases. You receive training
materials that work with the preloaded training databases and provide
self-paced, learn-by-doing exercises with step-by-step instructions.
TRAINSMART
TrainSmart is the answer for continual training
on a variety of subjects.
Horizon’s TrainSmart is an
effective, low-cost training solution. The Internet-based system provides
convenient access 24/7 and includes comprehensive subject material. The short,
focused three- to seven-minute classes can be viewed daily for high retention. The system
includes automated testing and historical record keeping of courses taken. Plus, the courses are Dietary Management
Association (DMA) certified so participants can earn one CEU per four lessons.
REFERENCE MATERIALS
Horizon offers a variety of reference materials.
All of the training and
reference materials reflect Horizon’s Best Practices gained from thousands of
installations. These resources are
updated on a regular basis and are available for download on the Horizon
corporate web site. The Horizon Training
Department works very closely with the Horizon Customer Service Team to
identify common questions presented to the help desk. In addition to Horizon’s
extensive online help, illustrated training manuals, workbooks, and videos are
available. The training materials are designed to assist clients with learning
the software, preparing for the certification tests, and retaining what they
have learned.
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