Accessibility at Horizon Software

Horizon Software is committed to building applications that are accessible to all users, regardless of individual disabilities or challenges with application operability.

Our Policy

Our software applications are built with the intention to be compliant with the highest level standards for Web and Mobile accessibility for our users. These include:

  • Web Content Accessibility Guidelines (WCAG) 2.0
  • United States Rehabilitation Act of 1973 Section 508 standards
  • Accessibility Testing instructions as outlined in “Horizon Software Accessibility Guidelines for Dev/Test”

All new applications built by Horizon Software are required to undergo testing to demonstrate the highest possible compliance to the guidelines outlined in one or all of our Standards documents, and based on a reasonable determination that compliance to the specific section is in scope for the application under test. Requests for Accessibility enhancements outside of the original scope are reviewed on a case-by-case basis.

Continuous Improvement

Horizon Software recognizes there are continued updates to the global Accessibility Standards and as new technologies emerge, the needs of those with disabilities must continually be met in a proactive manner. In order to insure we strive for the highest level of compliance on an on-going basis, Horizon Software employs the following as a general practice:


  • Generation of Voluntary Product Accessibility Templates (VPAT) for key software platforms
  • Quarterly review of the Horizon Software Accessibility Guidelines document to look for changes in regulatory policy or accommodate for new technologies being used in the Horizon Software Engineering process
  • Ongoing training in the area of Accessibility Testing and software design
  • Use of automated Accessibility testing tools to validate compliance with popular standards

Our Development Approach

Horizon Software continues to build Accessibility compliance into our Engineering process so that the products we are building are initially released with a high standard for meeting the requirements set forth in Section 508 and WCAG 2.0 AA documentation.

Remediation in Sprint Backlog

Once 3rd party testing of our applications has completed, we work with our vendor to understand the priority and severity of any compliance gaps. Any critical or high priority issue is immediately added to our Product Accessibility Roadmap and then prioritized as user stories in a development plan for an upcoming sprint.

A11y Common Components

Horizon Software’s development teams have been working collaboratively to create a central library where we store common screen controls that have already been validated as complying with Accessibility standards. This is the process followed when creating any new App and the legacy applications are adopting this technique wherever it makes sense.

Ongoing Training For Engineers

Our developers and software test engineers are continually seeking to stay on top of the latest and greatest techniques for writing highly accessible applications. We share information across the teams internally and work with our 3rd party vendors to stay on top of implementing A11y in latest technology platforms.

Horizon Software and Level Access

Horizon Software has recently partnered with one of the nation’s largest Accessibility compliance vendors, Level Access. We have contracted with Level Access to insure our claims of Accessibility compliance are validated for each product and that the VPAT 2.0 template conforms to the new standards set forth by the governing bodies in 2017.

The Process

  • Horizon Software provides Level Access a complete demonstration of all of the features, modules and pages contained within our application.
  • Level Access publishes a list of modules and use cases that will be tested to produce a complete overview of the Accessibility compliance an application has achieved.
  • Level Access completes a Discovery phase in which the application is tested by actual persons with varying degrees of disabilities.
  • Horizon Software obtains the testing results and enters into a period of remediation in which any fundamental issues with Accessibility identified are resolved. Any issue not immediately resolved will be published in a product road map with estimated timing for future remediation.
  • VPAT 2.0 is generated and published and is available to existing or potential customers upon request.

Catalog of VPAT Documentation by Product

Here are links to the VPAT (Voluntary Product Accessibility Template) documents we have available for download. We are working with our partner Level Access to certify our products and provide updated VPAT documents where necessary:

My Payments Plus and Free & Reduced Online Applications (VPAT 2.1)