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Customer Success Story for:

Patriots Colony at Williamsburg

Horizon Customer Since
Primary Product:
Millennium Plus
Primary Benefit:
Satisfied Customers
District Size:
Customer Profile

Patriots Colony at Williamsburg is a distinguished LifeCare Retirement Community offering Active Residential Living and Enhanced Living options. It is nestled on 90 acres of Virginia countryside near the James River in Williamsburg and has 450 residents.

Business Situation

J.J. Go, Dining Services Director for Patriots Colony, knew the community needed to modernize its dining services operation, meal plans and tracking methods. "The community was using a one-per-day meal program and it was simply a piece of paper check-off list," J.J. said. Also, the facility had no real accountability regarding meal plan usage, and residents were becoming dissatisfied with only one meal per day as it allowed for minimal social time.

Solution

Patriots Colony turned to Horizon for a comprehensive technology solution that would enable the community to provide more flexibility and dining choices to its residents. Horizon's Millennium Plus is an innovative meal plan management and state-of-the-art point of service system that has features to meet the requirements of any dining facility configuration. The system supports point of service for fine dining, cafeteria, bistro, catering, takeout, beauty salons, convenience stores, gift shops, and more.

Millennium Plus includes features to help communities like Patriots Colony manage their unique operations. Meal plans, house accounts, guest meals, employee meals, department charges and special events are easy to create, set up and operate. Millennium Plus allows communities to offer residents a full range of account options such as meal credits, declining balance (pre-payment), inclining balance (charge), as well as credit card and cash sales.

With the Horizon Millennium Plus system in place, the residents now enjoy a range of meal plan options. According to J.J., “The residents often mention how much they enjoy the flexibility of the Horizon system regarding using their decline and incline accounts, as well as the transparency the system provides.”

Although Patriot’s Colony still offers the standard one-meal-per-day program, nearly 80% of residents have opted to participate in the flexibility option made possible by the Horizon system. Plus, resident satisfaction ratings have gone from the 70th to the 90th percentile since installing the Horizon Millennium Plus system.

The system has enabled the community to expand its dining services and venues to align more with residents' lifestyles. 

Patriots Colony recently renovated its dining areas and introduced a new Bistro featuring snacks, beverages, and deli selections as well as complete meals for casual dining or takeout. In the dining rooms, residents enjoy waited table service, a variety of menu choices, or a range of selections from its buffet tended by one of the community's chefs. J.J. said that the residents now have a truly enjoyable dining experience and more opportunities for social gatherings with friends.

Millennium Plus makes it easy to manage any type of dining venue, as well as retail locations such as convenience stores, gift shops, beauty salons and barber shops. Patriots Colony is looking into adding a beauty shop later in 2009.

Business Benefits

Millennium Plus has allowed Patriots Colony to improve resident satisfaction by expanding choices, improving plan flexibility, and providing financial transparency.

Residents appreciate the ability to have more control over meal plan usage. The Flex Dining Plan is based on a quarterly allowance that eases the otherwise monthly stress over using the allowance or forfeiting some of it. Residents are able to stretch their allowance, have greater latitude with how they use their meal plan dollars, and have easy access to meal plan and other account balances.

Patriots Colony is excited about the financial benefits resulting from the installation of Millennium Plus. According to J.J., "The community has experienced a $45,000 budget reduction since the Millennium Plus product has been installed. The accountability provided by the Horizon system, including more than 80 reports and a very easy-to-use General Ledger export and interface, has played a major part in the recent revenue gains. In this economy, any cost saving is a great added bonus."

Patriots Colony has been able to make significant improvements in reducing total food costs as well by analyzing such reports as the Items Sold and Meal Plan Usage reports.

The employees at Patriots Colony are really enjoying using Millennium Plus. J.J. said he really likes the “ease of use the system provides and that you don’t have to be a computer guru to be a proficient user.”

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(I) like the ease of use the system provides and that you don’t have to be a computer guru to be a proficient user.

J.J. Go
Dining Services Director
Patriots Colony at Williamsburg
success story At a Glance
Customer Profile

Patriots Colony at Williamsburg is a distinguished LifeCare Retirement Community offering Active Residential Living and Enhanced Living options. It is nestled on 90 acres of Virginia countryside near the James River in Williamsburg and has 450 residents.

Obstacles to Success

J.J. Go, Dining Services Director for Patriots Colony, knew the community needed to modernize its dining services operation, meal plans and tracking methods. "The community was using a one-per-day meal program and it was simply a piece of paper check-off list," J.J. said.

Solution

Millennium Plus POS

Business Benefits

Although Patriot’s Colony still offers the standard one-meal-per-day program, nearly 80% of residents have opted to participate in the flexibility option made possible by the Horizon system. Resident satisfaction ratings have gone from the 70th to the 90th percentile since installing the Horizon Millennium Plus system. Patriots Colony has also been able to achieve significant cost savings. "The community has experienced a $45,000 budget reduction since the Millennium Plus product has been installed."

Industry
Senior Living

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