FAQ

Frequently Asked Questions

And most importantly, the answers!

Travel

Attendee

Conference


 

Travel Questions

Who takes care of travel arrangements?

Attendees are responsible for their own travel to and from the conference. Lodging at the Sheraton Atlanta Hotel is included in the full conference registration packages. You will have a room booked in your name upon registering for the conference. You do not need to contact the hotel unless you have special needs.

If you would like to extend your stay, please contact us. Conference attendees receive a special rate for additional nights immediately before or after the conference. Details are on the Hotel & Travel page.

Where can I find information about the conference location and area?

The Sheraton Atlanta Hotel website is the best source for information on the location and area.

I am driving to the conference. Is parking available at the conference location?

Yes, parking is available at a discounted rate for conference attendees. Details are on the Hotel & Travel page.

What do I need to consider when scheduling my flights?

The hotel is approximately 10 miles from the airport. Travel time will depend on traffic conditions which can be heavy at times.

What do I need to bring with me?

Atlanta weather in May is generally pleasant, with highs in the mid-70s and lows in the mid-50s, so pack clothes accordingly. There is always a chance of rain, so best to bring a raincoat or light jacket and an umbrella.


 

Attendee Questions

Can I receive continuing education credit for attending Horizon UGC?

Yes! All attendees are eligible to receive a certain number of hours of Continuing Education Units (CEUs) for attendance, the number to be determined by the School Nutrition Association. More details will be available at the conference.

What if I registered and can no longer attend, or one of the people on my team registered cannot attend?

You have a couple of options; you can either cancel or substitute an attendee. Be aware that if you cancel, cancellations must be made in writing via email.

Registration fees are fully refundable for cancellations received prior to April 1, 2019. Cancellations received April 1 to April 26, 2019 will be eligible for a refund of the hotel portion only. Registration fees are not refundable for cancellations received after April 26, 2019.

What is the policy for attendee substitutions?

Attendee substitutions are permitted at any time at no additional cost. If you wish to substitute one attendee for another, please contact us.

What if I need to cancel my registration?

Cancellations must be made in writing via email.

Registration fees are fully refundable for cancellations received prior to April 1, 2019. Cancellations received April 1 to April 26, 2019 will be eligible for a refund of the hotel portion only. Registration fees are not refundable for cancellations received after April 26, 2019.

Can I bring a guest with me to the conference?

A guest may stay in your room at no additional charge, but may not attend conference sessions. If they wish to attend meals and/or activities with you, you may purchase the all-inclusive guest meal & activity fee of $390 for the duration of the conference. This fee includes the same meals included in the registration package, as well as the dinner gala Monday night.  Your guest will receive a conference badge.

If you plan on bringing a guest, please contact us.


 

Conference Questions

What is the dress code for the conference?

Standard attire for the conference is business casual, but jeans are perfectly acceptable; we would also welcome any school spirit or school nutrition spirit you would like to display. Please be sure to avoid attire with any inappropriate language or images.

Cocktail attire is appropriate for the Grand Dinner Gala, though certainly not required. We want you to be comfortable!

Where do I go when I arrive at the hotel?

If you have a full conference registration, check-in for your room at the hotel registration desk upon your arrival on Sunday afternoon or Monday morning. There will be a separate Horizon conference registration desk for conference check-in where you will be provided a welcome package that will contain all of your instructions about the conference. This will be your starting point for finding your way around the conference.

Where do I pick up my badge?

When you check in at the conference registration desk, you will receive your welcome package with everything you need for the conference including your conference badge.

What time is hotel check-in/check-out?

Check-in is 4:00 p.m. and check-out is 11:00 a.m.

We will have luggage storage available on Tuesday after check-out through the end of the conference at 1:30 p.m.

Which meals are provided?

For attendees with the full conference registration who are staying at the hotel for the full conference, the following meals are included. Attendees must be wearing their conference badge in order to attend meals.

Meals included are:

  • Sunday: Welcome reception drinks & hors d’oeuvres
  • Monday: Breakfast, lunch, two breaks, gala dinner
  • Tuesday: Breakfast, break, lunch

For attendees with Local Commuter Registration (not staying at the hotel), lunch and snacks are included Monday & Tuesday, along with the Monday night gala dinner.

If I’m a vegetarian, are there meal options for me?

Yes, please indicate your preference during the registration process.

What if I have a food allergy/intolerance or special meal requirements?

Please note any allergies or special meal requirements during the registration process so we may accommodate you.